How Do I Upgrade or Downgrade My Plan?

If you're looking to upgrade or downgrade your subscription plan on Shortspilot.ai, we're here to guide you through the process. Depending on whether you want to switch between different plan tiers or adjust the number of video series in your current plan, the steps are slightly different.

Switching Plan Tiers (e.g., from AutoPilot to Astronaut)

Currently, changing between different plan tiers requires assistance from our support team. This includes upgrading or downgrading from one plan type to another, such as moving from the AutoPilot plan to the Astronaut plan.

Steps to Switch Plan Tiers

Contact Our Support Team

• Email Us: Create a ticket over our support chat or send an email to support@shortspilot.ai requesting the change.
• Include Necessary Details:
  • Your Account Email: The email address associated with your Shortspilot.ai account.
  • Current Plan: Specify your current subscription plan.
  • Desired Plan: Indicate the plan tier you wish to switch to.
  • Additional Information: Any questions or special requests you might have.

Await Confirmation

• Our support team will process your request as soon as possible.
• They may reach out for additional information if needed.
• You will receive a confirmation email once the plan change has been completed.

Important Notes

• Billing Adjustments: Any changes in your subscription fee due to the plan change will be handled by our support team.
• Proration: We ensure that billing is prorated appropriately, so you only pay for what you use.

Adjusting the Number of Video Series in Your Subscription

If you wish to change the amount of video series included in your current plan, you can do this yourself through your account settings. This option allows you to increase or decrease the number of video series without changing your plan tier.

Steps to Adjust Your Video Series Quantity

Access Account Settings

• Go to https://www.shortspilot.ai/settings.
• Log in if you're not already logged in.

Manage Your Subscription

• Click on the "Manage Subscription" button.
• This action will open a new window via the Stripe Customer Portal.

Adjust Your Subscription

• In the Stripe portal, you can:
  • Update Quantity: Increase or decrease the number of video series.
  • Review Changes: See the new total cost before confirming.
• Follow the prompts to make your desired changes.

Confirm and Save

• Confirm your changes to update your subscription.
• The system will automatically prorate the cost based on your changes.

Important Notes

• Pop-ups Must Be Enabled: If the Stripe portal doesn't open, make sure pop-ups are enabled in your browser settings.
• Automatic Proration: Any price differences will be calculated automatically, ensuring a seamless transition.