What Should I Do If My Video Rendering Fails and Shows "Retries Exceeded"?

If you've encountered an issue where your video rendering has failed multiple times and you see a message saying "Retries Exceeded", here's what you need to know and do.

Understanding the Issue

• Rendering Attempts: Our system automatically attempts to render your video up to 5 times if initial attempts fail.
• Retries Exceeded: After 5 unsuccessful attempts, the system stops trying to render the video and marks it as "Retries Exceeded".

What to Do Next

Contact Support

• Please create a ticket over the support chat send an email to support@shortspilot.ai.
• Provide Details:
  • Your registered email address.
  • The title or ID of the video that failed.
  • Any error messages or screenshots, if possible.

We Will Reset the Retries

• Upon receiving your request, we'll reset the retries for your video.
• This will allow the system to attempt rendering your video again.

Why Did This Happen?

• Technical Glitches: Temporary issues with servers or connections.
• Content Issues: Specific elements in your video might be causing the failure.
• System Errors: Unexpected errors that need manual intervention.

We're Here to Help

We apologize for any inconvenience this may cause. Our team is committed to resolving the issue promptly so you can continue creating and sharing your content without further delays.